IT Coordinator

Halkorb RH, seeks on behalf of its customer, a medical equipment company, an IT Coordinator.

Key responsibilities:

The IT Coordinator coordinates the day-to-day work of the team members
IT Coordinator in Global Support is responsible for supporting the business and the fulfillment of the Global IT Support KPI´s. This include well performing IT services, ad-hoc related IT field support tasks as well as ongoing support of IT service offerings
IT Coordinator ensures efficient daily operations and continuous process improvements within the team in close cooperation with the Global Support organisation and local IT management

Missions :

Ensure that all incidents and requests are handled professionally and per published procedures, standards and Service Level Agreements (SLAs) and high level of attention to details
Performance monitoring by review weekly and monthly statistics and taking ownership of and follow-through high priority case
Coordinate incident escalations and workload balancing between team members and between other Global Support Teams in coordination with Global Support
Ensure efficient communication with Global Support to secure knowledge sharing and optimisation of the day-to-day work
Ensuring continuously improving and reviewing of IT processes in cooperation with Global Support
Ensuring that training material, support information, technical issues and guidelines are properly documented and updated regularly in agreed containers
Continuously keeping yourself and the team updated on new implementations, documentation and process updates
During Global Support meetings sharing knowledge, ideas and gathering input for proactive actions
Ensure sufficient coverage of watch schedules in the team and coordinate adequate support coverage during holidays, illnesses etc -in case of major shortage, contact IT Manager
Acting as role model for the rest of Global Support
Support and maintain Global IT standards, guidelines and policies
End user support and client computing. Support, troubleshooting and error correction on IT infrastructure components e.g. Server, network, telephony and local lines
Maintain local IT training plans reflecting Global IT training guidelines as well as the local business needs
Coordination and support of external IT service providers in the company
Communicate relevant IT information to the local business

Profile :

Undergraduate or master degree in ICT- computer sciences or similar
At least 5 years of work experience in ICT
Have a professional and open minded approach when collaborating in all levels within the organisation
Strong English skills, written and spoken
Service minded – the ability to provide “that little extra”
Good understanding of IT infrastructure and network services, IT service Management processes and IT governance principles
Good communication skills
Confident with end user support and client computing