IT Coordinator

IT Coordinator

Halkorb RH, seeks on behalf of its customer, a medical equipment company, an IT Coordinator.

Key responsibilities:

  • The IT Coordinator coordinates the day-to-day work of the team members
  • IT Coordinator in Global Support is responsible for supporting the business and the fulfillment of the Global IT Support KPI´s. This include well performing IT services, ad-hoc related IT field support tasks as well as ongoing support of IT service offerings
  • IT Coordinator  ensures efficient daily operations and continuous process improvements within the team in close cooperation with the Global Support organisation and local IT management

Missions :

  • Ensure that all incidents and requests are handled professionally and per published procedures, standards and Service Level Agreements (SLAs) and high level of attention to details
  • Performance monitoring by review weekly and monthly statistics and taking ownership of and follow-through high priority case
  • Coordinate incident escalations and workload balancing between team members and between other Global Support Teams in coordination with Global Support
  • Ensure efficient communication with Global Support to secure knowledge sharing and optimisation of the day-to-day work
  • Ensuring continuously improving and reviewing of IT processes in cooperation with Global Support
  • Ensuring that training material, support information, technical issues and guidelines are properly documented and updated regularly in agreed containers
  • Continuously keeping yourself and the team updated on new implementations, documentation and process updates
  • During Global Support meetings sharing knowledge, ideas and gathering input for proactive actions
  • Ensure sufficient coverage of watch schedules in the team and coordinate adequate support coverage during holidays, illnesses etc -in case of major shortage, contact IT Manager
  • Acting as role model for the rest of Global Support
  • Support and maintain Global IT standards, guidelines and policies
  • End user support and client computing. Support, troubleshooting and error correction on IT infrastructure components e.g. Server, network, telephony and local lines
  • Maintain local IT training plans reflecting Global IT training guidelines as well as the local business needs
  • Coordination and support of external IT service providers in the company
  • Communicate relevant IT information to the local business

Profile :

  • Undergraduate or master degree in ICT- computer sciences or similar
  • At least 5 years of work experience in ICT
  • Have a professional and open minded approach when collaborating in all levels within the organisation
  • Strong English skills, written and spoken
  • Service minded – the ability to provide “that little extra”
  • Good understanding of IT infrastructure and network services, IT service Management processes and IT governance principles
  • Good communication skills
  • Confident with end user support and client computing