IT Operations Manager
Key responsibilities :
People Management, Infrastructure Management, System Implementation & Management, Service Delivery Management, Support, Training, Compliance, Security, Budget, Procurement
Missions :
Manage direct report, and ensure that their job description, individual development plan and performance goals are consistent with the goals of the organisation
Manage the IT budget
Manage IT infrastructure ensuring optimal operations and security
Manage IT systems and services through their lifecycles
Develop and refine operation and maintenance procedures
Ensure that appropriate disaster recovery procedures are in place and up to date
Deliver new IT systems and services in line with business needs, including the relevant rollouts from global projects
Regularly review IT SLA and ensure KPIs are met
Ensure that the organisation is provided with an appropriate level of IT support and training
Support and interface with IT & Automation responsibles in the Production area
Setup and rollout hardware to users
Ensure continued compliance with IT standards, local laws and regulations
Manage relationships with external vendors